Information and Communication Technology have become determining factors in the success of financial institutions. Consumers and corporates look for quick, easy and affordable solutions to meet their financial needs. The bank is brought ‘closer to home’ via internet technology and it is more and more replacing the conventional channels. Instead of customers going to their banks, banks are coming to their customers, but in a digital way.
The advantages for the bank are obvious. Systems and channels replace the usually expensive staff that were required to service the customers properly. The “know how” required to service the customers, has been neatly placed in these systems and channels and customers are using them to their satisfaction. Over the years, the business knowledge that was so readily available, has been drained from the banks and now, as the first generation of systems and channels become obsolete and new technologies are available to replace these systems, banks do not have the required business knowledge to successfully configure and implement these systems.
The digital highway and the world wide web, combined with cheaper data storage enable large banks to set-up operations that span the world and that will enable banks to get “both ends of the deal”. But any bank that has the ambition to do so, has many challenges to overcome before it can realise this ambition. Increasingly stringent national and international rules and regulations make it more and more difficult to efficiently process international transactions, whereas banks do not have the knowledge in house to oversee the complexities of global products and global processing in an efficient manner.
In the meantime, the ICT-industry is boldly moving forward and new ways of doing business are realised or are under development. Distributed Ledger may or may not revolutionise the banking world, but it will undoubtedly leave its mark. Optical Character Recognition, Artificial Intelligence, Internet of Things, Big Data and other exciting developments will integrate the banking industry more in the global supply chain then it has ever been before. Again, this comes with specific challenges and requires specific knowledge and mindset. Banks mainly look at their software suppliers to deliver this knowledge. However, often software vendors do not have the inclination to advise their customers on how to run their businesses as this is not their specific area of expertise.
Proferus is a young, ambitious and flexible company that has its feet firmly placed in the banking business. And as our track record shows, we successfully combine the business knowledge of days long gone with the technical developments of tomorrow. We can help you to improve your business. Our philosophy is based on knowledge sharing. We have old school business consultants on-board that are experienced in both business and IT and new school business consultants with strong ICT backgrounds and business knowledge. We are all equal and together we learn and grow. It enables us to deliver high-end and high-quality consultancy on strategic level as well as participate or lead global implementation programs. All our consultants are certified and experienced in SCRUM/Agile. The very nature of our company is Agile, but we are also certified and able to adopt other project organisation method such as Prince 2.